Privacy Policy
Privacy Policy
Last updated: August 8, 2024
This Privacy Policy describes how Anvoire (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.anvoire.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
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Contact details including your name, address, phone number, and email.
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Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account information including your username, password, security questions and other information used for account security purposes.
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Customer support information including the information you choose to include in communications with us.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include device information, browser information, network connection details, IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from vendors and service providers, such as:
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Companies who support our Site and Services, such as Shopify.
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Payment processors, who collect payment information (e.g., credit card details, billing address) to process your payment.
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Third parties using online tracking technologies (cookies, pixels, web beacons, etc.).
Any information obtained from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
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Providing Products and Services: To process payments, fulfill orders, manage accounts, arrange shipping, and handle returns/exchanges.
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Marketing and Advertising: To send promotional messages or show you ads (if applicable under GDPR legitimate interests).
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Security and Fraud Prevention: To detect and prevent fraud or malicious activity.
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Communicating and Improving Services: To provide customer support and improve our Site.
Cookies
Like many websites, we use cookies to power and improve our Site and Services. See Shopify’s cookie policy here: https://www.shopify.com/legal/cookies.
Our website also recognizes the Global Privacy Control (GPC) signal as a valid request to opt out of sharing/targeted advertising.
How We Disclose Personal Information
We may share your personal information with:
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Vendors and third-party service providers (payment processors, shipping, customer support, analytics).
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Business and marketing partners.
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Affiliates within our corporate group.
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During a business transaction (e.g., merger, acquisition).
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When required by law.
We have disclosed the following categories in the past 12 months:
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Identifiers (name, contact details).
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Customer records (billing/shipping info).
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Commercial information (order history).
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Usage data (cookies, IP address).
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Geolocation data.
We do not use or disclose sensitive personal information without your consent.
Third Party Websites and Links
Our Site may link to third-party websites. We are not responsible for their privacy practices or policies.
Children's Data
Our Services are not intended for children. We do not knowingly collect personal information from individuals under 16.
Security and Retention of Your Information
We use appropriate safeguards but cannot guarantee “perfect security.” We retain your information as long as necessary to provide services, comply with laws, or resolve disputes.
Your Rights
Depending on your location, you may have rights including:
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Right to Access / Know
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Right to Delete
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Right to Correct
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Right of Portability
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Right to Opt out of Sale/Sharing/Targeted Advertising
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Restrict Processing
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Withdraw Consent
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Appeal decisions
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Manage communication preferences
Requests can be made via the contact details below.
Complaints
If you have complaints, contact us using the details below. You may also lodge a complaint with your local data protection authority.
International Users
We may transfer your personal data outside your country. Transfers from the EEA are based on approved mechanisms like the European Commission’s Standard Contractual Clauses.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:
Anvoire
📞 Phone: +31 6 48389274
✉️ E-mail: info@anvoire.com
🌍 Website: https://www.anvoire.com
🏢 Address: De Vergulde Wagen 101, Amersfoort, Netherlands
VAT number: NL005145890B04
Trade number: 95347976
Our customer service is available Monday through Friday between 9:00 AM and 5:00 PM. We strive to respond to and resolve any questions or issues within 24 hours.